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Civilian Crisis Responder
Civilian Recruitment

Start Date: Jan 24 / 2024

Close Date: Jan 31 / 2025

The Wikwemikong Tribal Police Service is accepting employment applications for a Civilian Crisis Responder position. 

Summary:  The Crisis Responder will be responsible for helping individuals, families, and the community in times of personal crisis as well as for cases of crisis prevention and education.  The Crisis Responder will provide counselling and resources to help mitigate the effects of crisis situations including but not limited to family violence, police interventions, and drug/alcohol related issues.  This role will require to create accurate and detailed records and case notes as well as develop and maintain sustainable relationships with other professionals in the community.

The Crisis Responder will work as an integral part of a multi-disciplinary team to provide crisis response services to persons with disabilities.  Using a clinical assessment and solution focused therapy methods, the Crisis Responder will provide immediate relief and stabilization to individuals experiencing crisis and trauma.  This individual will be responsible for conducting on-site assessment of clients and the administration of individual and situational appropriate treatment.  They will also provide recommendation and aid in the coordination of any necessary continued treatment plans.

Knowledge and Skills:

  • Excellent human relations and interpersonal skills to maintain professionalism to members of the public and external agencies.
  • Experience in crisis service considered an asset.
  • Ability to multi-task in a faced paced business environment.
  • Knowledge of social, education, and healthcare systems that case manage at risk individuals.
  • Ability to exercise professional judgement, analyze, and solve issues effectively in a variety of situations.
  • Excellent assessment, interviewing and counselling skills.
  • Interaction with clients in a sensitive, tactful, diplomatic and professional manner always.
  • Advanced communication skills required, written and verbal.

Key Duties/Responsibilities:

  • Provide immediate care to individuals and families experiencing crisis and trauma through mobile crisis outreach.
  • Conduct assessment of individuals with the ability to refer to the appropriate community organizations.
  • Interview clients to assess situations and determine the types and level of services required.
  • Assist in finding opportunities, solutions, and resources to address the individual’s social and behavioural needs.
  • Conduct on-site risk assessment and mental status examinations, determine risk of harm, required level of care and immediate treatment plan.
  • De-escalate crisis through provision of immediate solution-focused therapy.
  • Manage the transfer of client information to the receiving community organization, as per information sharing agreements.
  • Liaise with a range of multi-disciplinary professionals who are involved in a clients’ care, ensuring a smooth and coordinated approach, especially when multiple organizations are involved.
  • Monitor and evaluate clients, provide follow-up and documentation to all parties.
  • Respond to individuals and/or family members by telephone or on a walk-in basis to provide information and support for their needs and situation.
  • Other case management duties as assigned.

Basic Requirements:

  • College diploma in related field or other considered an asset.
  • Minimum grade 12 Ontario Secondary School Diploma or equivalent.
  • 3 – 5 years of previous work experience in the social work field considered an asset.
  • Proficiency in Microsoft Office software applications.
  • Must have awareness of First Nation culture and traditions.
  • Must possess a valid class G Ontario Driver Licence.
  • Ability to maintain confidentiality a MUST and be prepared to take an Oath/Affirmation of Office and Secrecy.
  • Must be of good moral character, no criminal record and must pass a background check.
  • Provide proof a copy of Covid-19 Double Vaccination record from Ministry of Health

To apply for this position, interested applicants are to forward their completed employment package, letter of interest, detailed resume, copies of relevant diploma/certificates, and 3 work related reference letters electronically to:

CONFIDENTIAL – Crisis Responder
Richard Flamand, Human Resources Manager

Posting Deadline: Open till the position is filled.

Employment application packages are available for pick-up at the WTPS detachment or can be emailed at the request of the applicant.

Individuals of Anishinaabe ancestry are encouraged to apply.  Please note, applications will be screened.  Only those applicants who pass the screening component will be invited for an interview.  Interviews will be scheduled and at that time a decision will be made to consider the successful applicant for hire.